Operate · AI Agentic

Agents that
decide and execute

AI no longer just recommends, it acts. Agents that reason inside your tools, with supervised autonomy, deployed at scale without losing control.

Frame my agentic program Discover the 3 modes →
55
AI agents deployed
Agent platform deployed group-wide
−70%
Processing time
On automated complex processes
1→100
Agents at scale
With no loss of control or governance
100%
Human-in-the-loop
Guaranteed supervision on every agent delivered
Typical agentic architecture
Control tower · Governance
  • RBAC
  • Audit trail
  • AI Act
  • AI FinOps
  • LangFuse
↕
Specialized business agents
  • Sales
  • Customer service
  • HR
  • Legal
  • Supply chain
  • Finance
↕
Orchestration · Multi-LLM
  • LangGraph
  • CrewAI
  • MCP
  • DUST
  • Mistral
  • Claude
  • GPT
↕
Connected data and tools
  • ERP
  • CRM
  • Teams
  • Outlook
  • Document repositories
  • Business APIs
What Niji AI Agentic addresses

Three modes,
one single setup

From custom agents to a platform at scale, all the way to agentifying your ERP & CRM. Can be activated separately depending on your agentic maturity.

01
Automate 100% of your complex processes
Custom AI agent · SDD orchestration
  • Custom design, integrated into your tools and existing workflows
  • Multi-agent orchestration, SDD (Spec Driven Development) loop
  • Every agent is delivered with its costed use case, its guardrails and its human supervision protocol
  • For contexts where control over code and governance is the priority
−70%
Processing time on complex processes
02
Go from 1 to 100 agents without losing control
Agentic Foundation · Platform & control tower
  • Rollout of agents connected to enterprise knowledge (document repositories, internal tools)
  • Multi-LLM with smart routing: sovereign Mistral, Claude, GPT, Llama - trade-offs between cost, performance and data sensitivity
  • Infrastructure to match: public cloud, sovereign cloud (OVHcloud, NumSpot), on-premise, hybrid
  • Operational governance: RBAC, audit trail, AI Act, GDPR, observability (LangFuse)
  • A library of 500+ off-the-shelf agents (marketing, data, product, development, design…), so you never start from scratch.
×10
Agents deployed from a unified platform
03
Your ERP & CRM become autonomous
Salesforce Agentforce · 560 Niji certifications
  • Native AI agents in the Salesforce ecosystem: Sales Cloud, Service Cloud, Data Cloud, Commerce Cloud
  • Automation of sales processes, customer service and product catalog management
  • 560 Salesforce certifications at Niji, including a dedicated Agentforce team
  • Integration with Teams, Outlook and ERP business tools to bring reluctant users on board
×6
Requests handled by the agent
The platform

Agentic Foundation:
the control tower

For organizations that do not yet have a structured agentic environment, we design, deploy and operate an agentic platform tailored to their challenges. We rely on DUST as our reference integrated platform, or on a custom architecture when the client's context and requirements call for it.

Multi-LLM & smart routing

Automatic trade-offs based on cost, performance and data sensitivity. No lock-in to a single model.

  • Sovereign Mistral
  • Claude
  • GPT-4
  • Llama
  • Fine-tuned open source
Sovereign infrastructure available

Public cloud, sovereign cloud (OVHcloud, NumSpot, Outscale), on-premise, hybrid. SecNumCloud option for sensitive data.

  • OVHcloud
  • NumSpot
  • On-premise
  • SecNumCloud
Agentic orchestration

MCP (Model Context Protocol), complemented by the frameworks that fit the client's context.

  • MCP
  • LangGraph
  • CrewAI
  • DUST ★
  • Power Platform
Observability & AI FinOps

Real-time LLM cost tracking, continuous evals, full audit trail. The platform never costs more than it brings in.

  • LangFuse
  • RBAC
  • AI Act
  • GDPR
Typical deployed stack
Governance and control
  • Control tower
  • RBAC
  • Audit trail
  • Continuous evals
Orchestration
  • MCP protocol
  • LangGraph
  • Agent supervisor
  • Memory layer
Specialized agents
  • RAG agents
  • Process agents
  • Conversational
  • Analytics
LLM models
  • Mistral (sovereign)
  • Claude
  • GPT-4
  • Llama fine-tuned
Observability and FinOps
  • LangFuse
  • Cost tracking
  • Evals dashboard
Business agents

What agents
actually do

Every agent is delivered with its costed use case, its guardrails, its human supervision protocol and its evals. Every demo is based on success criteria defined upfront.

Sales & Commerce
Autonomous sales agent

Lead qualification, personalized follow-ups, automatic CRM updates, meeting brief preparation.

  • Salesforce
  • CRM
  • RAG
Customer service
24/7 support agent

Automatic resolution of tier 1 and tier 2 requests, smart escalation, catalog and product return management.

  • Agentforce
  • Commerce Cloud
  • Conversational
Legal & Compliance
Contract analysis agent

Contract analysis, identification of risky clauses, summary generation, deadline tracking, with mandatory citations and traceability.

  • RAG
  • Citations
  • Audit trail
Supply chain & Operations
Incident management agent

Detection and handling of supply chain anomalies, automatic triggering of corrective actions, real-time reporting.

  • ERP
  • Process agent
  • Augmented RPA
HR & Knowledge
HR & onboarding assistant

Answers to HR questions, onboarding of new employees, document guidance, training follow-up.

  • Teams
  • SharePoint
  • RAG
Data & BI
Augmented analytics agent

Conversational BI, talk-to-data, automatic report generation, anomaly detection on your business data.

  • Talk to data
  • Auto reporting
  • Databricks
Stay in control

Governance
is not optional

Every Niji agent comes with four non-negotiable guarantees. An autonomous agent only delivers its full value with solid governance.

Human-in-the-loop

Each agent defines its level of autonomy and its mandatory human validation points. No irreversible action without approval.

Full traceability

Audit trail of every decision, action and output. Mandatory citations for document agents. AI Act compliance by design.

Continuous evals

Every agent is continuously evaluated against its success criteria. Drift is detected and corrected before it affects production.

Built-in AI FinOps

Real-time tracking of language model costs, per agent and per project. Fine-grained control over spending keeps the cost per request predictable and under control, ensuring a lasting return on investment, even at scale.

They did it with Niji

Agents in production

Banking
Major retail banking network

Agent automating the preparation of branch sales meetings (small business market), deployed in 8,000 branches. Human supervision maintained.

×3
Faster meeting preparation
Custom agent · Mode 01
Chemicals
International industrial group

AI agent platform deployed group-wide. Business agents covering every business unit on operational use cases.

55
AI agents deployed group-wide
Agentic Foundation · Mode 02
E-commerce
Premium outdoor furniture brand

Agentforce agent built into the e-commerce journey - autonomous 24/7 customer service and assisted selling. Human supervision on complex cases.

×6
Requests handled by the agent
Salesforce Agentforce · Mode 03
Dedicated capability

Salesforce Agentforce:
560 Niji certifications

For companies built on the Salesforce ecosystem, we bring in a team dedicated to Agentforce. This expertise lets us support the design, rollout and industrialization of AI agents, with one of the most extensive capabilities on the French market in this area.

Sales Cloud

Autonomous lead qualification, smart follow-ups, meeting brief preparation, automatic CRM updates.

Service Cloud

Automatic resolution of tier 1 and tier 2 requests, smart escalation, customer history enriched in real time.

Commerce Cloud

Autonomous e-commerce agent: assisted selling, catalog management, cart reminders, one-to-one personalization at scale.

Data Cloud

Unified customer data, real-time activation, agents fed with the customer's full context.

Niji × Salesforce
560
Salesforce certifications
Including a dedicated Agentforce team
✓
Certified Salesforce partner, with recognized expertise in AI and Agentforce
✓
Proven e-commerce references, with Agentforce agents already in production at scale
✓
Native integration with AI Factory and Data & Trust for end-to-end governance
Talk to an Agentforce expert →
The setup

The agentic team

A different pivot profile from the AI Factory squad: here, the AI Solutions Lead connects the business vision with the technical reality of agents.

AI Solutions Lead
Business vision + technical reality of agents. The sponsor's point of contact.
AI Architect
Platform architecture, LLM selection, governance, AI Act.
GenAI Engineers ×2
Agent build, integrations, orchestration, evals.
MLOps
Observability, AI FinOps, deployment and run in production.
Supporting experts
Data · UX Designer · Cyber · Change · Salesforce (560 certifications).
Combining the pillars

AI Agentic fits into a broader program

Agents operate on healthy IT and reliable data. AI Agentic naturally combines with AI Factory and Data & Trust.

Entry point
AI Strategy & Change

Strategic framing identifies priorities and quantifies the ROI before any commitment.

Discover →
Produce
AI Factory

Industrialized AI delivery: 72-hour sprints, debt reduction, AI-native squads.

Discover →
Multiply
AI Growth

Multiply customer value: new AI-native experiences, incremental revenue, new business models.

Discover →
Foundation
Data & Trust

The data prerequisite: well-managed data assets, GDPR & AI Act governance, ANSSI-grade cybersecurity.

Discover →
First step

Let's frame your agentic program

Looking to automate your business processes and deploy AI agents at scale while staying in control? Share your use cases with us and we will get back to you within 24 hours.

Reply within 24h