Niji has supported banking, finance and insurance players in their digital transformation for more than 20 years. Today, we combine this deep industry expertise with our AI capabilities to transform customer relationships, augment advisors and make operations more reliable.
For more than 20 years, Niji has worked with major players in Banking (commercial banks, cooperative banks, market institutions) and Insurance (insurance companies, bancassurers, mutual insurers, provident institutions, brokers, assistance providers and third-party administrators). Our proven approach combines business consulting, experience design, data/AI and technology. We work to the highest standards of trust expected in the industry, in compliance with regulatory requirements (GDPR, DORA, Solvency II…).
Trusting Niji means choosing a partner that knows what it takes to run an omnichannel strategy in a regional bank, to manage the complexity of a multi-brand insurance contract, or to ensure the regulatory compliance and sovereignty of an AI rollout. That is why we identify the AI use cases that truly create value in your industry, from augmenting advisors to reinventing the customer experience, and know how to deploy them all the way to production, with the rigor and security the financial services world demands.
GenAI for customer advisors - meeting preparation, needs analysis, product recommendations, automated document management. More relationship value, fewer low-value tasks.
Conversational AI, augmented IVR, virtual agents, personalized digital journeys. Smoother customer relationships in the branch, on the phone and on mobile.
Automation of processing workflows, file analysis and compliance, fraud detection, augmented scoring. Productivity gains on high-volume operations.
Data control, ISO 27001-certified security, AI Act, GDPR and DORA compliance, sovereignty. Responsible AI as a differentiator in an industry under heavy regulatory constraints.
Our five areas of expertise can be activated separately or as a combined program, always calibrated for the compliance, security and customer relationship challenges specific to financial services.
Frame your AI use cases - augmented advisors, back office, compliance - and quantify the ROI before any commitment.
Frame my use cases →Build the IT for your banking and insurance systems with AI, with time-to-market divided by 5.
Industrialize my projects →Automate your back-office, scoring and fraud detection processes with AI agents.
Deploy my agents →Reinvent your customers' experience across every channel - branch, phone, mobile.
Reinvent my customer experience →Build the AI Act-, GDPR- and DORA-compliant data and cyber foundation for your AI transformation.
Secure my data →From community banking to P&C insurance - four flagship engagements delivered for major financial services players.
Advisor augmented by generative AI - automated document management, dynamic financial analysis, automatic identification of customer needs and product recommendations.
Overhaul of the interactive voice response system with conversational AI, to better understand reasons for calling, make customer identification easier and optimize the journey from the very first contact.
Agentforce rollout to cut processing times (analysis, qualification and routing) and let advisors focus on complex, high-value cases.
Connected AI product for in-branch customer relationships - 100+ user interviews, 5 prototype versions with built-in AI, lean startup approach with the Innovation and Data teams.
Looking to augment your advisors, reinvent the customer experience or automate your operations? Share your context with us and we will get back to you within 24 hours.
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