Niji designs exceptional digital experiences for leading hotel Maisons and international groups, from ultra-luxury flagships to multi-brand chains. 12 international awards, 98% client satisfaction, and one conviction: in hospitality, AI does not replace people, it elevates them.
Niji has recognized expertise with leading hotel Maisons, from ultra-luxury hotels to international multi-brand chains. Knowledge forged in the field that allows us to understand the industry's real challenges before talking technology: Maison identity, exceptional guest experience, multichannel distribution and the expectations of an international clientele.
We know how to combine creative excellence, e-commerce performance and artificial intelligence, from the corporate website of the world's leading hotel group to an ultra-luxury e-booking platform that won a Webby Award. 12 awards, including the Grand Prix Stratégies for Customer Experience and a Webby Award, reflect the standards we hold ourselves to.
What makes the difference with Niji is our detailed understanding of what leading hotel Maisons require: brand identity, a premium guest experience and international distribution challenges. This expertise rests on full delivery capability, bringing together strategy, design, data and engineering.
We do not just hand over recommendations: we build the AI architecture that fits your challenges with your teams, and we industrialize it in production. We know how to design e-booking experiences that convey the soul of a Maison while meeting conversion and performance goals.
That is why our recommendations are designed to be activated immediately: AI use case prioritization, technical feasibility validation and a clear e-commerce roadmap. Our deliveries are built to last and keep their promises, even in the most demanding environments in terms of brand identity and international reach.
Personalized recommendations for hotels, restaurants and experiences, AI-driven adaptive web journeys, next best offer. AI that creates a tailor-made service for every traveler, across millions of visitors.
Booking chatbot, in-room voice assistant, augmented advisors for travel call centers. GenAI in service of hospitality: 24/7, multilingual service that lives up to the Maisons' standards.
360° customer view, loyalty scoring, churn anticipation, personalized next best offer, online reputation management. An AI-augmented hotel CRM to retain a demanding international clientele.
Dynamic pricing, room inventory optimization, demand forecasting, e-commerce performance. AI to maximize hotel profitability without degrading the guest experience.
Our five areas of expertise can be mobilized independently or combined in a global program, from the strategic framing of an AI personalization project to the industrialization of a multi-brand e-commerce digital factory, with one constant requirement: preserving each Maison's unique identity.
Frame your AI use cases - personalization, concierge, revenue management - and quantify the ROI before any commitment.
Frame my use cases →Build the IT for your hotel platforms with AI, with time-to-market divided by 5.
Industrialize my projects →Automate your virtual concierge and booking processes with AI agents.
Deploy my agents →Reinvent your travelers' experience, across millions of international visitors.
Reinvent my customer experience →Build the data and cyber foundation that reliable loyalty programs for your international clientele require.
Secure my data →From ultra-luxury hotels to multi-brand chains, including premium travel and hotel CRM - four flagship references recognized with national and international awards.
New unified e-booking platform - hotel, spa, restaurant, cooking school, e-shop. Complete redesign of the customer journey and design. Webby Award.
Lead digital agency, providing end-to-end support for the digital transformation: creative vision, experience design, SEO optimization and technology overhaul. Winner of the Grand Prix Stratégies for Customer Experience.
Corporate website overhaul with AI personalization - a unique journey for every visitor, humanizing the digital experience at global scale. Voice strategy and in-room voice assistants.
360° hotel CRM built on Salesforce, with a unified customer view, online reputation management and management of B2B prospects and franchisees. An international multi-brand rollout that provides a solid foundation for developing AI use cases dedicated to loyalty.
Looking to personalize the traveler experience, deploy a virtual concierge or maximize your Maison's e-commerce performance? Share your ambition with us and we will get back to you within 24 hours.
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