Niji has supported telecom players for more than 24 years, from Orange to SFR and infrastructure operators. We combine this deep expertise in IT, OSS, BSS and network chains with our AI capabilities to transform customer relationships, optimize operations and personalize content.
For more than 24 years, Niji has worked at the heart of the most complex chains in the telecom and media industry: OSS/BSS systems, network integration, CCaaS platforms, network big data, CRM and customer portals. We support Tier 1 operators and challenger MVNOs in their IT transformation programs, with a detailed understanding of regulatory constraints, network performance challenges and the demands of customer relationships at scale.
This long-term relationship, built with players such as Orange and SFR, gives us in-depth knowledge of business challenges that a pure technology player cannot acquire on its own. We understand the operational realities of a telecom service center, the industrialization of a ticket management platform and the deployment of real-time TV data processing solutions.
This knowledge is what changes everything. A pure player will deliver a model, a large consulting firm a diagnostic, a hyperscaler a platform. But none of them knows what it takes to run an IVR handling several million calls a month, integrate an AI component into a legacy OSS or exploit massive volumes of TV data in real time. We do.
That is why we identify the AI use cases that truly create value in your industry (customer relations, network, content, operations), and know how to deploy them all the way to production, with no break in the chain and staying grounded in your business realities.
Augmented IVR, AI agents in call centers and smart qualification of call reasons automate the handling of recurring requests, leaving more room for high-value interactions.
Real-time processing of massive data volumes, proactive incident detection, failure prediction, optimized field interventions.
Contextual recommendations, personalized offers and content, predictive churn, dynamic customer base segmentation.
Digital sobriety, eco-designed solutions, AI aligned with operators' decarbonization plans and the industry's CSR commitments.
Our five areas of expertise can be activated separately or as a combined program, always grounded in the operational realities of operators and media players.
Frame your AI use cases - customer relations, network, content - and quantify the ROI before any commitment.
Frame my use cases →Build the IT for your telecom systems with AI, with time-to-market divided by 5.
Industrialize my projects →Automate customer request handling and network monitoring with AI agents.
Deploy my agents →Reinvent your subscribers' experience: personalized offers and media content.
Reinvent my customer experience →Build the frugal, sovereign data and cyber foundation for your AI transformation.
Secure my data →Four flagship engagements that show our ability to support telecom and media leaders, from a major national operator to a fiber player.
Conversational AI at the heart of the IVR - smart qualification of call reasons, improved voice experience, advisors relieved of repetitive cases.
Big data platform processing massive volumes of TV data in real time - used for quality of service, technical studies and marketing needs.
Industrialization of service centers: custom e-learning for onboarding, integration of an AI-augmented ticketing tool.
Network asset inventory management solution, an essential foundation for reliable predictive maintenance and optimized field interventions.
Niji has supported operators and media players for more than 24 years. We put this deep industry expertise to work for your AI transformation. Tell us about your challenges.
Reply within 24h