For more than 10 years, Niji has designed and industrialized AI experiences for luxury Maisons: virtual try-on, augmented clienteling, multi-Maison Data Factory. A culture of creative excellence, absolute confidentiality and seamless rollout, across 80 countries and 20 Maisons.
Niji knows what luxury demands: a culture of confidentiality, alignment with creative directors, multi-Maison and multi-country rollouts. 10 years of experience alongside iconic Maisons in fashion, jewelry, fragrance and beauty, in the strictest confidentiality. Our conviction: AI amplifies craftsmanship, it never replaces it.
56 awards, including the Grand Prix Stratégies and a place in the global Top 4 of The Webby Awards, recognize our expertise. Credibility built project after project, in service of each Maison's identity, craftsmanship and standards.
What makes the difference with Niji is a culture of excellence that runs from strategy to production, with no compromise on the Maisons' identity. We do not deliver a set of specifications: we co-build the AI architecture, the experience design and the data models, and we deploy them in production, across 20 Maisons, in 80 countries, with absolute confidentiality. We know what it means to create a "Luxury for each" experience at global scale.
That is why we identify the AI use cases that truly create value in your context (virtual try-on, augmented clienteling, multi-Maison Data Factory, responsible AI), and know how to industrialize them quickly, at international scale, without betraying the Maison's identity.
Skin diagnostics, augmented reality try-on, made-to-measure products, individualized recommendations. AI creates a "Luxury for each" experience at global scale, without betraying the Maisons' identity.
High-value CRM, data-driven Very Important Customer experience, premium marketing automation, Client Match Making. The Maisons' relationship excellence, augmented by artificial intelligence.
Augmented sales advisors, real-time stock lookup, in-store product personalization, automatic translation for travel retail. AI amplifies the human relationship, it does not replace it.
EU AI Act compliance anticipated from the design stage: AI system classification, risk documentation and model governance. Eco-design and digital sobriety aligned with the Maisons' CSR commitments (LVMH Life 360, Kering Standards). Sovereign clouds and ISO 27001 certification for high-value customer data.
Our five areas of expertise work independently or together, always aligned with the Maison's identity and standards, to ensure tailored support with no compromise on quality or confidentiality.
Frame AI use cases that serve your Maisons and quantify the ROI before any commitment.
Frame my use cases →Build the IT for your platforms with AI, with time-to-market divided by 5.
Industrialize my projects →Automate your clienteling and service processes with AI agents, without ever replacing the human relationship.
Deploy my agents →Reinvent the experience of your VIC clients, at global scale, without betraying your Maisons' identity.
Reinvent my customer experience →Build the ISO 27001 data and cyber foundation your high-value customer data requires.
Secure my data →From BeautyTech to haute couture, including multi-Maison groups: four flagship engagements driving the AI transformation of luxury.
"Beauty for each": co-building an AI-powered beauty services factory, combining skin diagnostics, virtual try-on and personalized product recommendations. 12 AI services rolled out in 3 months across 20 Maisons in 80 countries.
Data & AI Factory: 39 AI use cases dedicated to customer engagement, from CRM optimization and marketing automation to Client Match Making and identifying similar VIC profiles. Rolled out across 30 of the Group's Maisons.
Redefining the data-augmented VIC experience: haute couture clienteling, special order management, product personalization and a real-time steering cockpit for an ever more exclusive client relationship.
AI Native Delivery Squad: a fully AI-driven development framework to accelerate the delivery of industrialized, secure business applications.
Niji helps our group's teams learn and embrace a product culture. Niji and our teams work as one single team.
BeautyTech Program Director, global beauty group
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